Obsessive Cooling Dynamics operates as a focused engineering and R&D-driven company. Most available time is spent designing, testing, validating, and building products; not staffing a phone line.

Primary Communication Channels

All customer communication is handled through:

Email

Official OCD Facebook page / messages

These channels allow us to provide accurate, documented, and technically detailed responses, including the ability to share photos, data, links, and test information when needed.

Phone Support

We do not maintain a public phone number or scheduled phone hours.

In rare cases where an issue cannot be resolved through written communication, phone contact may be arranged by request after initial discussion via email or messaging. This ensures conversations are productive and based on shared technical context.

Availability & Response Time

There are no formal “business hours.” Responses are handled asynchronously based on availability, including evenings and weekends.

Our goal is to respond to all inquiries within 48 hours, though complex technical questions may require additional time to ensure accuracy.

Community Support

Many common questions are also discussed within the broader OCD customer and enthusiast community. These groups often include experienced users familiar with the technical aspects of our products and testing methodology.

Why We Operate This Way

This communication model allows us to:

Focus on product development and testing
Keep pricing aligned with actual engineering value
Provide thoughtful, accurate responses instead of rushed answers

We believe this approach results in better products and better long-term support.